Holiday Survey Boasts High Marks for Leading e-Tailer
MIAMI--(BUSINESS WIRE)--
TigerDirect.com, a leading e-tailer for computers, high-definition TVs
and electronics, has scored big in the December 30-released survey by
ForeSee Results, industry leaders in online customer satisfaction
measurement. The study details the online customer satisfaction rankings
for the Top 40 e-retailers in the U.S. during the holiday season, and
TigerDirect ranks in the Top 10 for 2009.
"With a score of 80, TigerDirect achieved the highest online
satisfaction score they've had in any holiday season since we started
including them in our study in 2005," said Larry Freed, ForeSee's
President and CEO. "To increase satisfaction four points and 5% in one
year is a remarkable achievement."
The study covers both multi-channel (stores, online and catalogue) and
pure e-retailers and measures four high level factors that affect
overall customer satisfaction: Functionality, Price, Merchandise and
Content. The research is conducted using the methodology of the
University of Michigan's American Customer Satisfaction Index (ACSI) and
the list of retailers is based on the Top 40 by sales volume according
to Internet Retailer.
"To be ranked in the Top 10 in customer satisfaction is a great honor,"
said Gilbert Fiorentino, Chief Executive of the Systemax Technology
Products Group, which includes TigerDirect and CompUSA. "As a leader in
e-commerce, we pride ourselves on providing the best possible experience
for our customers, and plan to continue to increase and improve our
level of service."
Click here
to download the complete survey.
About TigerDirect
TigerDirect (http://www.tigerdirect.com)
serves the needs of both personal and business computer users, selling
consumer electronics, computers, digital media technology and
peripherals via retail stores, catalog and Internet channels.
TigerDirect is a subsidiary of Systemax Inc. (NYSE:SYX).
About Systemax Inc.
Systemax Inc. (http://www.systemax.com),
a Fortune 1000 company, sells personal computers, computer supplies,
consumer electronics and industrial products through a system of branded
ecommerce web sites, direct mail catalogs, relationship marketers and
retail stores in North America and Europe. The primary brands are
TigerDirect, CompUSA, Circuit City, Misco, WStore and Global Industrial.
Source: TigerDirect.com
Contact: Tilson Communications
Britt Monroe, 561-998-1995
[email protected]